App purchases are something we’re all used to, whether it concerns paid games or ‘premium’ apps but once in a while it happens that your purchased item doesn’t live up to your expectations. An App or features may be running poorly or not at all. In this case Google got you covered with their refund policy
Google’s standard app return window used to be 15-minutes long, that was deemed perfect for most average sized apps as users would probably request a refund if they didn’t like it or if the app itself the broken. The idea worked quite well for the last couple of years until the Android world entered the realm of ‘HD mobile gaming’ with some titles weighing several gigabytes. At this point 15 minutes didn’t sound reasonable with factors such as download speeds or large app/games with additional data files involved.
Luckily for us, Google appears to have extended the standard Play Store 15-minute return policy to 2 hours for most apps and games as Android Police noted from their little experiments with several titles. As of this writing Google has yet to make an official statement about this change but folks at Android Police have managed to get in touch with Google and obtained the following:
[We] only advertise a 15-minute refund window, that is the guaranteed window for a user, but [we] do extend the window in some cases to account for download times.
From the looks of it the Play Store 2 hour extension may be limited to certain apps/games, restricted to some regions or determined using your connection variables such as the download speeds. Either way, we’ll know for sure when Google makes it official.
via Android Police