Yesterday, HTC USA staff took its ‘Ask me Anything’ to Reddit, where they’ve answered to some of the most pressing matters, like the software updates that are always delivered way to late or never, according to most HTC phones owners.
During the AMA session on Reddit, members of the HTC US product team have made an interesting statement, telling the audience that they will “support all new flagship devices going forward with all major Android updates,” which is great news, however it’s not, at least not for everyone.
HTC USA said that these updates will be available only to customers on the North American continent, while the rest of the world is left with a big question mark.
We definitely take that feedback to heart are actively improving our customer service and taking a new open and committed approach to software updates. As you read in our intro, we’ve made a commitment to update flagship devices for 2 years after the release date and we’re trying to keep our customers informed on the progress. You’ll see more exciting things to come on this.
If anyone is having an issue with their device, we want to make sure those folks get service. Unfortunately there are occasionally challenges on the customer support side, but we’re dedicated to ensuring a positive experience for HTC owners and making improvements to ensure they’re taken care of. For anyone in the US having issues, please feel free to reach out to us directly and we’ll get you taken care of: firstname.lastname@example.org
HTC US also confirmed that they are currently testing Android 4.4 for HTC One Max and HTC One Mini, promissing a March timeframe rollout to One Max owners and the following month, April, to HTC One Max.
We already have 4.4 updates in the works for both mini and max devices and you can track the progress on our software updates page. You should see this land as early as March for the max and April for mini
At the end of this week echoes about HTC reconsidering HTC One X upgrade to Android 4.4 KitKat has hit online media, deluding owners into believing that there’s still hope for their 2012 flagship phone.
For the entire AMA session and official answers, hit the souce link below.