For the last week or so many customers have complained about Verizon’s decision to lock GALAXY S III boot loader, they even went further by starting an online petition. Verizon Wireless is known for its past controversial decisions to lock the boot loader on most of it’s on sale Android devices.
Today the big red issued a public statement regarding Samsung GALAXY S III just to clear things out and it’s not looking good. Below is the full statement given to The Verge:
“Verizon Wireless has established a standard of excellence in customer experience with our branded devices and customer service. There is an expectation that if a customer has a question, they can call Verizon Wireless for answers that help them maximize their enjoyment and use of their wireless phone. Depending on the device, an open boot loader could prevent Verizon Wireless from providing the same level of customer experience and support because it would allow users to change the phone or otherwise modify the software and, potentially, negatively impact how the phone connects with the network. The addition of unapproved software could also negatively impact the wireless experience for other customers. It is always a delicate balance for any company to manage the technology choices we make for our branded devices and the requests of a few who may want a different device experience. We always review our technology choices to ensure that we provide the best solution for as many customers as possible.”
Verizon GALAXY S III will hit the shelves on July 12th, meanwhile we would like to hear your thoughts on this matter. Please keep your comments to a civilized standard!